Can peer support be done online via video chat?

Yes, there is good evidence that peer support can be offered and delivered online via real time video or even via just phone calls. A systematic review published in April 2020 found 30 studies on digital peer support which showed preliminary effectiveness and clear evidence of feasibility. With any online platform, privacy is important to consider. So while it is possible to use platforms like Skype or Zoom – finding a platform that meets legal requirements is necessary for any type of care delivery.

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