Meeting patient needs is more challenging with COVID-19, especially for patients who are less digitally connected. While video visits are the ideal was to connect now, voice calls can still be effective. There is prior research showing telephone interventions can help patients with SMI increase physical activity  and provide proactive support  that may help avoid relapse. The “The ABC’s of Proactive Telephone Support” outline how each call should offer the below elements and be done at least once per week .
Telephone quitlines can also be offered to patients  and there are also phone lines that offer free meditation and mindfulness exercises that can be useful, like 617-384-2256. Scheduling phone calls and phone activities can thus be a good way to keep offering patients with SMI care. Any phone will work and a landline is fine. Also, consider applying for the FCC COVID-19 Telehealth Program, which can offer funds to buy patients phones. If possible, you can mail patients workbooks or handouts that can be reviewed and discussed during phone visits.