In crisis situations, it is essential to follow the clinical protocols of our your organization. It is also extremely helpful to provide as much information as possible for the patient and family about what to expect and how to respond. It is helpful to share information such as the following:
If you believe that the person is an immediate danger to themselves or others, please don’t hesitate to call 911 or get them to the nearest hospital emergency room.
NAMI’s Calling 911 and Talking with Police pages provide additional information on how to deal with a potential crisis situation (https://www.nami.org/Find-Support/Family-Members-and-Caregivers/Calling-911-and-Talking-with-Police). You should always inform the dispatcher that you’re calling regarding a mental health emergency. You may also want to request a mobile crisis team or crisis intervention team (CIT) trained police officers be dispatched if available in the area.