What are successful communication strategies for managers in community mental health organizations during and after COVID-19?

Communication with employees is vital for maintaining staff morale and getting the best and most updated information for managers during the COVID-19 pandemic. To prevent information overload, it is helpful to consolidate information into a single daily email, with links to more detailed resources. Town halls and one-on-one meetings facilitate bidirectional communication between staff and leadership. More structured approaches such as surveys and focus groups can also provide leaders with up-to-date information and increase staff voice. Do not over-reassure, but instead share information with a spirit of openness and optimism. Share dilemmas and allow employees to participate in problem solving.

For more information, watch this free webinar recording from the Center of Excellence for Integrated Health Solutions: COVID-19 Office Hours – Promoting Staff Wellness and Retention

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